If you have any complaints about the service we provide you, you should take the following steps:
- Contact Lannock and tell us about your complaint. Lannock will do its best to resolve it quickly.
- If your complaint is not satisfactorily resolved within 3 business days, please contact our Chief Operating Officer who will review the complaint, on telephone number 1300 851585 or submit your complaint in writing to the Chief Operating Officer – ‘Notice of Complaint’ at: Lannock Strata Finance, Suite 18.01, Level 18, 227 Elizabeth Street, Sydney NSW 2000.
We will try to resolve your complaint quickly and fairly.
Lannock is a member of the Australian Financial Complaints Authority (AFCA).
If the complaint can’t be resolved to your satisfaction within 45 days, then you may lodge a complaint with the Australian Financial Complaints Authority. AFCA provides fair and independent financial services complaint resolution that is free to consumers:
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
If you have any further questions about the financial services we provide, please do not hesitate to contact us.